© 2018 Toyota Motor Sales, USA
Toyota Motor Sales, USA, Inc.
6565 Headquarters Drive
Plano, TX 75024
(469) 292-4000
Original Publication Date: March 29, 2018
To:
All Toyota Dealer Principals, General Managers, Service Managers, and Parts Managers
Subject:
Safety Recall J0F – Remedy Notice
Certain 2016 Model Year Prius
Airbag Sensor
On January 31, 2018, Toyota filed a Defect Information Report (DIR) with the National Highway Traffic Safety
Administration (NHTSA) informing the agency of our intent to conduct a voluntary Safety Recall on certain 2016 model
year Prius vehicles.
Condition
The involved vehicles have airbag systems where an open circuit could be created over time. If this were to occur,
the airbag warning light will illuminate and the side/curtain shield airbags may not deploy. Airbag non-deployment
could increase the risk of injury to the occupants in the event of a crash.
Remedy
Toyota will send an owner notification by first class mail advising owners to make an appointment with their authorized
Toyota dealer to have the airbag sensors inspected and replaced with new ones, IF NECESSARY, at NO CHARGE.
Covered Vehicles
There are approximately 8,000 vehicles covered by this Safety Recall. There were approximately 60 vehicles
distributed to Puerto Rico involved in this Safety Recall.
Model Name
Model Year
Production Period
Prius 2016 Early June 2015 – Late December 2015
Owner Letter Mailing Date
Toyota will begin to notify owners in late March 2018. A sample of the owner notification letter has been included for
your reference.
Toyota makes significant effort to obtain current customer name and address information from each state through
industry resources when mailing owner letters. In the event your dealership receives a notice for a vehicle that was
sold prior to the Safety Recall announcement, it is the dealership’s responsibility to forward the owner letter to the
customer who purchased the vehicle.
Please note that only owners of the covered vehicles will be notified. If you are contacted by an owner who has not
yet received a notification, please verify eligibility by confirming through TIS prior to performing repairs. Dealers
should perform the repair as outlined in the Technical Instructions found on TIS.
New Vehicles in Dealership Inventory
There are approximately 2 vehicles in new dealer inventory as of January 30, 2018.
introduce or deliver for introduction in interstate commerce a new motor vehicle when it is aware
that the vehicle does not comply with an applicable Federal
contains a defect related to motor vehicle safety. Further,
§577.13 requires us to provide the following advisory: It is a violation of Federal law for a dealer
to deliver a new motor vehicle or any new or used item of motor vehicle equipment (including a
tire) covered by this notification under a sale or lease until the defect is remedied.
reimbursements at 60 day intervals. Toyota reserves the right to withhold or charge-
flooring reimbursement funds that may have been paid to the dealer if it determines that a new
Vehicle Safety Recall completion should always be verified through TIS.
We request your assistance to ensure
involved vehicles are identified and not delivered prior to performing the remedy.
NOTE: Dealers can identify if any of their new and used inventory has any open campaigns in the Vehicle Inventory
Summary available in Dealer Daily (https://dealerdaily.toyota.com/). The Vehicle Inventory Summary may take up to
24 hours to populate information for newly launched campaigns.
Pre-Owned Vehicles in Dealer Inventory
To ensure customer satisfaction, Toyota requests that dealers complete this Safety Recall on any used vehicles
currently in dealer inventory that are covered by this Safety Recall prior to customer delivery. However, if the campaign
cannot be completed (for example, due to remedy parts availability), delivery of a covered vehicle is acceptable if
disclosed to the customer that the vehicle is involved in a Safety Recall.
Toyota expects dealers to use the attached Customer Contact and Vehicle Disclosure Form to obtain vehicle buyer
information. Dealers are expected to provide a copy of the completed form, along with the most current FAQ, to the
vehicle buyer. Toyota and the dealer may use this information to contact the customer when the remedy becomes
available.
Keep the completed form on file at the dealership and send a copy to quality_compli[email protected]om. In the subject
line of the email, state “Disclosure Form J0F” and include the VIN.
NOTE: Dealers can identify if any of their new and used inventory has any open campaigns in the Vehicle Inventory
Summary available in Dealer Daily (https://dealerdaily.toyota.com/). The Vehicle Inventory Summary may take up to
24 hours to populate information for newly launched campaigns.
Toyota Certified Used Vehicle (TCUV)
The TCUV policy prohibits the certification of any vehicle with an outstanding Safety Recall, Special Service
Campaign, or Limited Service Campaign. Thus, no affected units are to be designated, sold, or delivered as a TCUV
until all applicable Safety Recalls, Special Service Campaigns, and Limited Service Campaigns have been completed
on that vehicle.
Toyota Rent-A-Car (TRAC) & Service Loaners
Toyota requests that dealers remove all TRAC and Service Loaner vehicles from service that are covered by a Safety
Recall unless the defect has been remedied.
Safety Recall J0F - D - Page | 3
© 2018 Toyota Motor Sales, USA
Loaner Vehicle Reimbursement Procedure
For customers who requested a loaner vehicle or alternative transportation in the interim phase, a loaner vehicle or
alternative transportation can be claimed up to $35 per day.
Op. Code
Description
LGG28A
Vehicle Rental 1-30 Days
LGG28B
Vehicle Rental 31-45 Days
NOTE: Rental invoice MUST be attached to all rental claims. These claims may be subject to debit if rental
invoice is not attached.
Technician Training Requirements
The repair quality of covered vehicles is extremely important to Toyota. All dealership technicians performing this
repair are required to successfully complete the most current version of the E-Learning course “Safety Recall and
Service Campaign Essentials”. To ensure that all vehicles have the repair performed correctly; technicians performing
this repair are required to currently hold at least one of the following certification levels:
• Certified Technician (Electrical)
• Expert Technician (Any specialty)
• Master Technician
• Master Diagnostic Technician
Always check which technicians can perform the repair by logging on to https://www.uotdealerreports.com. It is the
dealership’s responsibility to select technicians with the above certification level or greater to perform this repair.
Carefully review your resources, the technician skill level, and ability before assigning technicians to this repair. It is
important to consider technician days off and vacation schedules to ensure there are properly trained technicians
available to perform this repair at all times.
Remedy Procedures
Refer to TIS for Technical Instructions on repair. Conduct all non-completed Safety Recalls and Service Campaigns
on the vehicle during the time of appointment.
Repair Quality Confirmation
The repair quality of covered vehicles is extremely important to Toyota. To help ensure that all vehicles have the
repair performed correctly, please designate at least one associate (someone other than the individual who performed
the repair) to verify the repair quality of every vehicle prior to customer delivery.
Parts Ordering Process - Non SET and GST Parts Ordering Process
Due to potentially limited availability, the parts may have been placed on either Manual Allocation Control (MAC) or
Dealer Ordering Solutions (DOS). As the parts inventory changes, the ordering process may change. Please check
the Toyota Special Activities MAC/DOS report on Dealer Daily for the most up-to-date parts ordering information.
All Safety Recall, Service Campaign (SSC/LSC) parts are eligible for the Monthly Parts Return Program. Please refer
to PANT Bulletin 2011-087 for campaign parts that are currently returnable under the Monthly Parts Return Program
and for additional details.
NOTE:
• Inspection software will provide part number information if it is determined part replacement is
required.
• An airbag sensor will not be released without a screenshot submitted of the judgement screen from
the inspection software. Refer to the MAC report for additional details.
Warranty Reimbursement Procedure
Covered
NG
Campaign completed, return
the vehicle to the customer
Verify Vehicle Eligibility
1.
Check the TIS Vehicle Inquiry
System
No further action required
Check air bag sensors
OK
Campaign completed, return the
vehicle to the customer
Replace the air bag sensor(s)
with a NEW one(s)
Opcode
Description
Flat Rate Hours
LGG07A
Inspect the airbag sensors - NO REPLACEMENT NEEDED
0.3
LGG07R
Inspect & replace the front door airbag sensor one side
1.0
LGG07S
Inspect & replace the front door airbag sensor both sides
1.6
• Warranty claim filing will be available on 4/6/2018.
• The flat rate times include 0.1 hours for administrative cost per unit for the dealership.
• Towing can be claimed under opcode LGG07A, LGG07R, or LGG07S for a maximum of $250 as sublet type
“TW” in the event the customer requests vehicle pickup.
Claim Filing Accuracy and Correction Requests
It is the dealer’s responsibility to file claims correctly for this Safety Recall. This claim filing information is used by
Toyota for various government reporting activities; therefore, claim filing accuracy is crucial. If it has been identified
that a claim has been filed using an incorrect opcode or a claim has been filed for an incorrect VIN, refer to Warranty
Procedure Bulletin PRO17-03 to correct the claim.
Media Contacts
It is imperative that all media contacts (local and national) receive a consistent message. In this regard, all media
contacts must be directed to Victor Vanov (469) 292-1318 in Toyota Corporate Communications. Please do not
provide this number to customers. Please provide this contact only to media.
Customer Reimbursement
Reimbursement consideration instructions will be included in the owner letter.
Safety Recall J0F - D - Page | 5
© 2018 Toyota Motor Sales, USA
Customer Contacts
Customers who receive the owner letter may contact your dealership with questions regarding the letter and/or the
Safety Recall. Please welcome them to your dealership and answer any questions that they may have. A Q&A is
provided to assure a consistent message is communicated.
Customers with additional questions or concerns are asked to please contact the Toyota Customer Experience Center
(1-888-270-9371) - Monday through Friday, 7:00 am to 7:00 pm, Saturday 7:00 am to 4:30 pm Central Time.
Campaign Designation Decoder
Examples:
C1B = Launched in 2012, Interim Phase, 2
nd
Campaign Launched in 2012
E0A = Launched in 2014, Remedy Phase, 1
st
Campaign Launched in 2014
J0A = Launched in 2018, Remedy Phase, 1
st
Campaign Launched in 2018.
Please review this entire package with your Service and Parts staff to familiarize them with the proper step-
by-step procedures required to implement this Safety Recall.
Thank you for your cooperation.
TOYOTA MOTOR SALES, U.S.A., INC.
J
0
A
Year Campaign is Launched
B = 2011
C = 2012
D = 2013
E = 2014
F = 2015
G = 2016
H = 2017
J = 2018
Etc...
Repair Phase
1
st
Campaign = A
2
nd
Campaign = B
3
rd
Campaign = C
4
th
Campaign = D
5
th
Campaign = E
27
th
Campaign = 1
28
th
Campaign = 2
Etc...
Current Campaign Letter
for this year
0 = Remedy
1 = Interim (Remedy not yet
available) “1” will change to “0”
when the Remedy is available
(May use other characters in
unique cases)
© 2018 Toyota Motor Sales, USA
Product Quality and Service Support, Quality Compliance
Published: March 29, 2018
Toyota Motor Sales, USA, Inc.
6565 Headquarters Drive
Plano, TX 75024
(469) 292-4000
Approved
By: Tom Trisdale
Vice President, Product Quality and Service Support
To:
All Toyota Dealers
From:
Quality Division – Product Quality and Service Support
**Part Ordering Process for Safety Recall J0F**
Safety Recall J0F
Certain 2016 Model Year Prius
Airbag Sensor
• The inspection software will provide part number information if it is determined that part replacement is required.
• Parts should ONLY be ordered if the inspection software determines sensor replacement is required.
• For release of an airbag sensor by PTSG (Parts Technical Support Group), you will be required to email
PRAproject@toyota.com
the following:
o VIN
o Part Number and Quantity
o Dealer Number
o Order Reference Number
o Contact Name and Number
o Screenshot of Inspection Software Judgement
• These parts release requirements are also listed in the MAC report.
NOTE: An airbag sensor will not be released without a screenshot of the judgement screen from the
inspection software.
Refer to the Dealer Letter and Technical Instructions on TIS for additional information.
Thank you for your cooperation.
TOYOTA MOTOR SALES, U.S.A., INC.
FAQ Page 1 of 2
© 2018 Toyota Motor Sales, USA
Safety Recall J0F – Remedy Notice
Certain 2016 Model Year Prius
Airbag Sensor
Frequently Asked Questions
Original Publication Date: March 29, 2018
Q1: What is the condition?
A1: The involved vehicles have airbag systems where an open circuit could be created over time. If this were to
occur, the airbag warning light will illuminate and the side/curtain shield airbags may not deploy. Airbag
non-deployment could increase the risk of injury to the occupants in the event of a crash.
Q1a: Will all airbags in the subject vehicles not deploy if the condition occurs?
A1a: Depending on the location of the affected sensor with the condition, the side/curtain airbags may not
deploy.
Q2: Are there any warning signs that this condition exists?
A2: If this were to occur, the airbag warning light will illuminate.
Airbag Warning Light
Q3: What should I do if my Airbag Warning Light illuminates?
A3: The Airbag Warning Light is designed to come on when the engine switch is turned to the “ON” position
during the ignition cycle check function. Under normal operation, it goes off after a few seconds. The
warning light turning off after the check period means the system is operating as designed**. If the Airbag
Warning Light (1) does not illuminate or (2) illuminates or remains illuminated after the few second check
period, your side/curtain airbags may not operate in a crash. Please contact your local authorized Toyota
dealer promptly for diagnosis and appropriate repair. If the warning lamp illumination is related to the
condition covered by this Safety Recall, the inspection and potential repair will be performed at no charge to
you.
** Please refer to the Owner’s Manual for additional operation details related to this system.
Q4: What is Toyota going to do?
A4: Toyota will send an owner notification by first class mail advising owners to make an appointment with their
authorized Toyota dealer to have the airbag sensors inspected and replaced with new ones, IF
NECESSARY, at NO CHARGE.
Q5: Which and how many vehicles are covered by this Safety Recall?
A5: There are approximately 8,000 vehicles covered by this Safety Recall. There were approximately 60
vehicles distributed to Puerto Rico involved in this Safety Recall.
Model Name Model Year Production Period
Prius
2016
Early June 2015 – Late December 2015
Q5a: Are there any other Toyota/Lexus/Scion vehicles covered by this Safety Recall in the U.S.?
A5a: Yes, there are certain 2015 - 2016 model year Lexus NX vehicles, and certain 2016 model year
Lexus RX vehicles covered by this Safety Recall.
Q6: How long will the repair take?
A6: Including wait time and depending on the dealership’s schedule, the inspection will take approximately 45
minutes. If the results of the inspection determine that sensor replacement is necessary, the time necessary
will range from approximately 1.5 hours to approximately 3.0 hours, depending upon how many sensors
require replacement.
Q7: What if I previously paid for repairs related to this Safety Recall?
A7: Reimbursement consideration instructions will be provided in the owner letter.
Q8: How does Toyota obtain my mailing information?
A8: Toyota uses an industry provider who works with each state’s Department of Motor Vehicles (DMV) to
receive registration or title information, based upon the DMV records. Please make sure your registration or
title information is correct.
Q9: What if I have additional questions or concerns?
A9: If you have additional questions or concerns, please contact the Toyota Customer Experience Center at 1-
888-270-9371 Monday through Friday, 7:00 am to 7:00 pm, Saturday 7:00 am to 4:30 pm Central Time.
TOYOTA
This notice applies to your vehicle:
[VIN]
C
ertain 2016 Model Year Prius Vehicles
Airbag Sensor
IMPORTANT SAFETY RECALL (Remedy Notice)
NHTSA Recall No. 18V-085
D
ear Toyota Customer:
T
his notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. Toyota has decided
that a defect, which relates to motor vehicle safety, exists in 2016 model year Prius vehicles.
Y
ou received this notice because our records, which are based primarily on state registration and title data, indicate
that you are the current owner.
What is the condition?
The involved vehicles have airbag systems where an open circuit could be created over time. If this were to occur,
the airbag warning light will illuminate and the side/curtain shield airbags may not deploy. Airbag non-deployment
could increase the risk of injury to the occupants in the event of a crash.
What will Toyota do?
Any authorized Toyota dealer will inspect the airbag sensors and, if necessary, replace them at NO CHARGE to you.
URGENT SAFETY RECALL
This is an important Safety Recall.
The remedy will be performed at
NO CHARGE to you.
SAMPLE
What should you do?
This is an important Safety Recall
Please contact any authorized Toyota dealer to schedule an appointment to have the remedy performed
as soon as possible.
The Airbag Warning Light is designed to come on when the engine switch
is turned to the “ON”
position during the ignition cycle check function.
Under normal operation, it goes off after a few seconds. The warning light
turning off after the check period means the system is operating as
designed**.
If the Airbag Warning Light (1) does not illuminate or (2) illuminates or
remains illuminated after the few second check period, your side/curtain
shield airbags may not operate in a crash. P
lease contact your local
authorized Toyota dealer promptly for diagnosis and appropriate repair. If
the warning lamp illumination is related to the condition covered by this
Safety Recall, the inspection and potential repair will be performed at no
charge to you.
**Please refer to the Owner’s Manual for additional operation details
related to this system.
Airbag Warning Light
Including wait time and depending on the dealership’s schedule, the inspection will take approximately 45
minutes. If the results of the inspection determine that sensor replacement is necessary, the time necessary
will range from approximately 1.5 hours to approximately 3.0 hours, depending upon how many sensors require
replacement.
Want to learn more?
For more information on this and other Safety Recalls, including Frequently Asked Questions, visit
www.toyota.com/recall. Input your full 17-digit Vehicle Identification Number (VIN – Located at the top of this letter) to
review information specific to your vehicle.
What if you have previously paid for repairs to your vehicle for this specific condition?
If you have previously paid for repair to your vehicle for this specific condition prior to receiving this letter, please mail
a copy of your repair order, proof-of-payment and ownership information to the following address for reimbursement
consideration:
Toyota Customer Experience Center - TSR
Toyota Motor Sales, USA, Inc.
c/o Toyota Motor North America, Inc.
P O Box 259001 – SSC/CSP Reimbursements
Plano, Texas 75025-9001
What if you have other questions?
• Your local Toyota dealer will be more than happy to answer any of your questions.
• If you require further assistance, you may contact the Toyota Customer Experience Center at 1-888-270-9371
Monday through Friday, 7:00 am to 7:00 pm, Saturday 7:00 am to 4:30 pm Central Time.
If you believe that the dealer or Toyota has failed or is unable to remedy the defect within a reasonable time, you may
submit a complaint to the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue
S.E., Washington, D.C. 20590, or call the toll free Vehicle Safety Hot Line at 1-888-327-4236 (TTY: 1-800-424-9153),
or go to http://www.safercar.gov.
If you would like to update your vehicle ownership or contact information, you may do so by registering at
www.toyota.com/owners. You will need your full 17-digit Vehicle Identification Number (VIN) to input the new
information.
SAMPLE
If you are a vehicle lessor, Federal Law requires that any vehicle lessor receiving this recall notice must forward a
copy of this notice to the lessee within ten days.
We have sent this notice in the interest of your continued satisfaction with our products, and we sincerely regret any
inconvenience this condition may have caused you.
Thank you for driving a Toyota.
Sincerely,
TOYOTA MOTOR SALES, U.S.A., INC.
SAMPLE
© 2018 Toyota Motor Sales, USA
TOYOTA
Published
March 29, 2018
Toyota Motor Sales, USA, Inc.
6565 Headquarters Drive
Plano, TX 75024
(469) 292-4000
CUSTOMER CONTACT & VEHICLE DISCLOSURE FORM
This form is not applicable for TCUV units.
This vehicle is involved in a Safety Recall. At this time, remedy parts are not available and the remedy has NOT been
performed. I understand that the vehicle will need to be returned to an authorized Toyota dealer to have the remedy
performed at NO CHARGE when the remedy is available.
Customer Signature
Toyota recommends that you register with the Toyota Owners Community at http://www.toyota.com/owners/
and
regularly check recall applicability using www.toyota.com/recall or www.safercar.gov. You will need to input your 17-
digit Vehicle Identification Number (VIN).
Model
Model Year
Customer Information
Customer Name
Customer Email
Customer Address
Home Phone #
Mobile Phone #
Date
Please provide this information so that Toyota or your dealer can notify you when the remedy becomes
available. This information will only be used for campaign communications. If you’d like to update your
preferred contact information in the future, visit
www.toyota.com/ownersupdate or contact us at 1-888-
270-9371.
Dealer Information
Dealer Name/Address
Dealer Code
Dealer Phone Number
Dealer Staff Name
Dealer Staff Signature
VIN
Campaign Code