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Avion Rewards Redemption, Return & Exchange Terms & Conditions for Best Buy Page 1 of 6 (01/2023)

Avion Rewards

Redemption, Return &

Exchange Terms & Conditions for Best Buy‡

1. What the Words Mean

Here are the definitions of some of the words used in these

Terms:

“You” means an Eligible Avion Rewards Client;

“We”, “us”, or “our’ means Best Buy Canada (“Best Buy”);

“Eligible Avion Rewards Client” means (i) a personal or business

Avion Rewards cardholder who is authorized to redeem Points in

accordance with the Avion Rewards Terms and Conditions; (ii)

the primary owner of an eligible personal banking account that

makes you earn Points in connection with various “Avion

Rewards in Banking” promotions Royal Bank offers from time to

time; and (iii) an Eligible Avion Rewards Core Product Account

Client (as defined in the Avion Rewards Terms and Conditions);

“Payment Card” means an RBC credit card,

“Points” mean Avion points;

“Program” means this Avion Rewards Redemptions Program

with Best Buy;

“Royal Bank” means Royal Bank of Canada;

“Scheduled Delivery Item” means an item that requires

scheduled delivery arrangements to be made for delivery by a

local delivery service company; and

“Terms” means these Avion Rewards Redemptions Terms &

Conditions for Best Buy.

2. Order Policy – General Rules

a. If you have accumulated the required number of Points for

the item(s) of your choice, you may decide to pay for the

item(s) using Points only. You may also decide to pay using

a combination of Points and a Payment Card (RBC credit

card). In the event that you do not have the required number

of Points for your purchase, you will be required to pay for

the outstanding balance with a Payment Card (RBC credit

card).

Applicable to Avion Select Members only:

You must have the required number of Points in your

Rewards Account for the item(s) of your choice at the time

of the redemption.

b. The required number of Points and the corresponding basic

price in dollars for an item are displayed in the Program’s

online catalogue. Applicable taxes and any other additional

fees, if any, are not included in the required number of

Points or corresponding basic price in dollars for the item.

Any applicable taxes and/or fees will clearly be displayed in

the checkout process as you work to complete your

transaction.

c. All merchandise appearing in the Program’s online catalogue

are subject to availability. Also, we reserve the right to limit

the quantity of the same item you may want to order in one

transaction. If that is the case, and you wish to order more

than the maximum quantity allowed in one transaction, a

separate order(s) will need to be placed for the additional

item(s).

d. When you order an item through this Program, Royal Bank

relies on the information you provided in your client profile

with Royal Bank to complete your order, including your

registration information (name and email address), which

must be true, accurate, current and complete. If the

shipping information, such as the apartment number or

street address is not correct on your profile, please contact

Royal Bank at the number indicated in the “How to contact

Royal Bank” section of these terms to update your address

before placing your order. You will be solely responsible and

liable to Royal Bank for any and all costs associated with the

loss, damage, and/or additional costs that you, Royal Bank

or any other person may incur as a result of your submission

of any false, incorrect or incomplete information.

e. Items redeemed from the Best Buy catalog are not eligible

for the Best Buy low price guarantee.

3. Ship to Home – Order Policy

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a. Shipping and handling charges may apply to the delivery of

some items and if applicable, those charges will clearly be

displayed to you prior to completing your transaction.

b. If the item(s) you ordered is in stock, Royal Bank will e-mail

you a notice confirming that the item(s) has been shipped

and is en route to you. That notice is Royal Bank’s

acceptance of your order.

c. If an item you ordered becomes unavailable after you place

your order, Royal Bank will notify you via email and you will

be refunded in the original method of payment (Points,

Payment Card or the combination of Points and a Payment

Card) within (5) to eight (8) business days from the time

Royal Bank receives notification.

d. In stock orders (excluding Scheduled Delivery Items) will

normally get delivered within seven (7) business days of

placing your order. How soon you receive the item(s)

depends on the shipping transit time.

e. For Scheduled Delivery Items, if your delivery is local, you’ll

receive an email after your order has been processed

notifying you of a suggested delivery date. If your delivery is

remote, you’ll receive an email after your order has been

processed notifying you that our home delivery carrier will

be contacting you directly to schedule a delivery date.

f. Except for Scheduled Delivery Items, if you have not

received your shipment within seven (7) business days,

please contact Royal Bank at the number indicated in the

“How to contact Royal Bank” section of these terms and they

will investigate the matter for you. If the investigation

confirms the item(s) was delivered to you, then you will not

be eligible to receive any refund for the item(s).

g. You may be able to request delivery updates directly from

the carrier’s Website by following the steps below. You’ll be

able to set up similar notifications via the websites of other

carriers as well:

i. Locate your tracking number (provided in Shipping

Confirmation email);

ii. Visit the carrier’s “Track a Package” page and enter your

tracking number;

iii. Select "Request Delivery Updates by email"; and

iv. Complete the request form and press “submit”.

h. If the tracking information indicates that your item(s) is

being returned to sender or has become undeliverable, you

will be refunded in the original method of payment (Points,

Payment Card or the combination of Points and a Payment

Card) and notified by Royal Bank via email in approximately

(5) to eight (8) business days from the time the merchant

receives the item back in their facility. You can track your

refund by reviewing your Loyalty Transaction History on

rbcrewards.com or the Avion Rewards App.

i. If shipping information such as the apartment number or

street address was incorrect when placing your order, your

order may be returned to us without any delivery attempts

being made. To avoid any additional delays, we suggest

tracking your package regularly, or requesting delivery

updates from the carrier through their website.

j. The carrier will not leave a package on your doorstep if you

are not home to receive it. Instead, the carrier will leave you

a note with an address to the closest postal outlet where you

can pick up your package by showing a valid piece of

government ID.

k. When certain items that weigh 30Kg or more are delivered

by a third party carrier (like Purolator or UPS etc.), delivery

personnel may not bring the item all the way into your

residence if the item is considered a potential health and

safety risk or if there is no one available to assist the carrier

driver. In certain cases, especially when delivery access may

be obstructed or otherwise potentially dangerous, items

may be left at the door or taken to a shipping depot for pick

up after a delivery attempt is made.

l. Manufacturers will sometimes provide products that only

contain English. Since this is not in compliance with Quebec

language legislation, these English-only products cannot be

shipped to the province of Quebec. Customers within

Quebec may still purchase this product as long as it is

shipped to a province outside of Quebec. If an order is

placed that falls within these restrictions, we will cancel the

order, notify you via email, and process a refund back to the

original method of payment (Points, Payment Card, or a

combination of Points and a Payment Card).

4. “Quick and Easy Store Pickup” – Order

Policy

a. The merchandise section of the Program’s online catalogue

allows you to search for all items in the catalogue, as well as

identify items that are available for the Quick and Easy Store

Pickup at a local Best Buy store option.

b. If the Quick and Easy Store Pickup option is available, it

means that you can pick up the item at a local Best Buy store.

If the Quick and Easy Store Pickup option is not available,

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that item can only be shipped to you from a distribution

center and cannot be picked up at a local Best Buy store.

c. Once the order is placed through the Quick and Easy Store

Pickup, the delivery option cannot be changed to a “Ship to

Home” order.

d. The availability of an item for the Quick and Easy Store

Pickup option is based upon the postal code or the city and

province provided in your client profile with Royal Bank.

e. Once you are ready to proceed to check out, you will be

required to pay for your order in totality, including any

applicable taxes and/or additional fees, by using your Points

or a combination of Points and a Payment Card.

f. Once you have completed the checkout process, an order

confirmation email will be sent to the email address

specified on the order. This does not mean the item(s) is

ready for pick up, as it is only a confirmation that the order

has been received.

g. If we discover there is an issue with inventory or your

method of payment, another follow-up email will be sent

notifying you that we cannot process your order and you will

be refunded in the original method of payment (Points,

Payment Card or the combination of Points and a Payment

Card).

h. Once the order is ready for pick up, another email will be

sent to the email address specified on the order, which will

notify you that the order is ready for pick up at the selected

store (during the store’s regular business hours). The item(s)

ordered with the Quick and Easy Store Pickup will be listed

on that email.

i. Typically, if you placed your order during business hours, you

should receive an email confirmation within one (1) hour of

the order being placed. For orders placed outside of

business hours, you should receive a confirmation within

one (1) hour of the next store opening on the next business

day. However, some items may take longer to process at the

selected store during high peak periods.

j. Only the person identified on the order, as entered during

the checkout process, may pick up the order. This person

must present the Ready for Pickup email confirmation at

time of pick up. The email confirmation will contain the

order number needed to identify your individual order. To

pick up the order, this person will need to provide the ready

for pickup email confirmation and 2 pieces of valid ID that

matches the name on the order. At least one piece of ID

should be a government-issued photo ID. The second piece

should have the same name, e.g. credit card, debit card. If

you or this person does not have this information, the order

cannot be picked up from the store.

k. Once arriving at the selected store, proceed to the

designated pickup area. Find out which service your local

store is offering by using our store locator -

https://stores.bestbuy.ca/en-ca/search

l. The item(s) that you ordered will be available for pick up at

the selected store for three (3) calendar days after the email

notification is sent to you. If your order has been confirmed

and you don’t pick up your order within three (3) days, it will

automatically be cancelled. Your order will be refunded

through your original method of payment (Points, Payment

Card or the combination of Points and a Payment Card) in

five (5) to eight (8) business days.

5. Return Policy

a. General Rules

i. For all returns , you will need the following:

(1) If you picked up your item(s) in store, the Ready

for Pickup email that was sent you.

(2) If your item(s) were delivered to you, the

“Purchase Order Number” that was indicated on

the confirmation email that was sent to you after

you placed your order; and

(3) Original packaging of the item(s) being returned.

For complete details, please read Sub-Sections (ii)

and (iii) below.

ii. All item(s) (both defective and non-defective) must be

returned in their original purchase condition and with

everything that formed part of the original packaging

including blank warranty cards, manuals and any other

item or accessory provided by the manufacturer. If the

purchase included a free gift, or an included or bonus

item, the free gift included or bonus item must also be

returned to qualify for a refund.

iii. Also, we cannot accept returns of items missing the

serial number or UPC (Universal Product Code), and we

will not issue refunds for such items.

iv. If you purchased an item as part of a bundle package,

you may return that item separately. However, if you

decide to break up that bundle by returning an item, the

price of all items in the bundle reverts to what they

would be if they were purchased individually.

Therefore, you will receive a refund for the returned

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item that is less than the price you paid for it when you

purchased it as part of a bundle.

v. If you were charged an Environmental Handling Fee

with your original purchase, this fee will be refunded,

along with the cost of the item(s).

b. Product Specific Return Timeframes

i. Most items must be returned within 14 to 30 days but

some product lines have special restrictions or return

policies. For Quick and Easy Store Pickup orders, the

return period begins on the date the item(s) is picked up

from the store. For Ship to Home orders, the return

period begins on the date the item(s) is delivered. For

complete details and specific return timeframes, please

consult Best Buy’s Returns and Exchange Policy

available at: https://www.bestbuy.ca/en-

ca/help/returns-and-exchanges/best-buy-return-and-

exchange-policies

ii. Due to copyright laws, computer and game console

software, music CDs, DVDs and videos in opened

packages can’t be returned; they may only be

exchanged for the same item.

c. “Ship to Home” – Return Policy

i. When you receive your package, we ask that you

examine it closely prior to opening the factory sealed

product packaging.

ii. If you are not satisfied with your item, you may return

your item by mail for orders that were shipped directly

to you. To begin the return process by mail, please

contact Royal Bank at the number indicated in the “How

to contact Royal Bank” section of these terms to find out

how to make a return by mail, to request your Return

Merchandise Authorization (RMA) number and return

shipping label(s). The RMA number and return shipping

label(s) will be sent to you by email. Packages returned

without an RMA number and the prescribed return

shipping label(s) will be refused. Your RMA number and

return shipping label(s) are valid for 14 calendar days

from the day they are issued to you. The return shipping

label(s) are valid only for returns shipped within Canada.

Each return mailing label is coded for a specific

shipment and for a specific item. Please do not include

an item(s) from another order, or another item(s) or

shipment(s) from the same overall order, in the same

box, or you will not receive the correct refund.

iii. All items that you return by mail will be refunded

through your original method of payment. For example,

if you have paid for your item(s) using a combination of

both Points and a Payment Card, a refund will be

applied to your Payment Card account used to make the

purchase and the Points will be credited back to your

Points account.

iv. Shipping and handling charges are non-refundable.

However, we will gladly refund your original shipping

and handling charges if you are returning an item

because of an error on our part, or we have determined

that the product is defective.

v. For information on how to return Scheduled Delivery

Items, or other special delivery items, please contact

Royal Bank at the number indicated in the “How to

contact Royal Bank” section of these terms to

determine if the item will require pick up.

vi. If your order contained multiple items and you decide

to return one or a few items only by mail, you won’t be

able to return the remaining items by mail once the

return window is closed. If you decide later on to return

any remaining item(s), you will need to go to a local Best

Buy store to return the item(s), whereupon we will

refund you with a Best Buy gift card.

vii. If you have received the wrong item and would like to

return it, please contact Royal Bank at the number

indicated in the “How to contact Royal Bank” section of

these terms .You will need to return the wrong item for

a refund to be processed, and place a new order.

d. “Quick and Easy Store Pickup” – Return Policy

i. For Quick and Easy Store Pickup orders, you may only

return the item(s) in-store, at any Best Buy store within

Canada. It cannot be returned by mail.

ii. Upon entering the local Best Buy store, please proceed

to the Customer Service counter and present your

item(s) along with all the required documentation

(listed in Section 5 (a) above). You may also need to

provide the contact information provided in your client

profile with Royal Bank (such as your name, address,

phone number and email address). A valid photo ID

may be requested to confirm this information.

iii. All items that you return in store will be refunded by

the issuance of a Best Buy gift card for the full value of

Avion Rewards Redemption, Return & Exchange Terms & Conditions for Best Buy Page 5 of 6 (01/2023)

the purchase price of the original item(s) you ordered,

even if you have paid for your item(s) using Points

and/or a Payment Card. This means that, when

returning an item(s) in a local Best Buy store, we

cannot process a refund to your Payment Card

account, if originally used, and no Points will be

credited back to your Points account.

6. Order Cancellations

a. A request to cancel an order for a full refund can be made at

any time after placing the order. However, since most

orders are processed in less than an hour, cancellation is not

guaranteed. It is important you make your cancellation

request as soon as possible because once an order is

processed and is ready for pick up or being processed to be

shipped, it cannot be cancelled. In that case, you can always

return the item as per the appropriate return policy outlined

in these Terms.

b. A cancellation request must be initiated through Royal Bank

by contacting Royal Bank at the number indicated in the

“How to contact Royal Bank” section of these terms during

regular business hours.

c. If an order is cancelled, notification will be sent to you by

email.

d. If your Points have been deducted and/or your Payment

Card has been charged prior to cancellation of your order,

we will credit your Points back and/or process a credit to

your Payment Card account, if one was used for the

redemption, within five (5) to eight (8) business days.

7. Errors or Misprints on the Program’s

Online Catalogue

a. How we fix errors depends on the nature of the error. If we

find that a product description on the Program’s online

catalogue is incorrect, for example, we`ll work to correct it.

b. While we take steps to ensure the accuracy and

completeness of product descriptions and information

provided by third-party services, please refer to the

originator of the information (e.g. the manufacturer) for

complete product details. In general, you should know that

the required number of Points for an item, the

corresponding basic price in dollars and availability of the

item are subject to change without notice.

c. THE FOLLOWING CLAUSE IS INAPPLICABLE IN QUEBEC. We

reserve the right, at any time, to reject, correct, cancel or

terminate any order for any reason whatsoever (whether or

not the order has been confirmed and your Points have been

debited and/or your Payment Card charged) including if, for

example, the required number of Points or the

corresponding basic price in dollars for any item you order

was incorrectly displayed on the Program’s online catalogue.

If this happens, we will provide you with an opportunity to

place an order at the correct price.

8. Miscellaneous

a. Please note that this Program and any part of these Terms

are subject to change without notice to you. The posting of

the current Terms at

https://www.avionrewards.com/retailers/termsconditions/

retailerterms_eng.pdf shall be deemed sufficient notice to

you of such Terms, if required.

b. The Avion Rewards Terms & Conditions available at

https://www.avionrewards.com/terms-and-conditions/ are

supplemental to these Terms and continue to apply insofar

as they do not conflict with the present Terms.

9. How to Contact Royal Bank

For all Accounts, except the RBC Avion Visa Infinite

Privilege, RBC Avion Visa Infinite Privilege for

Private Banking Accounts and RBC Commercial

Avion Visa Credit Card Accounts:

1-800-769-2512

For RBC Avion Visa Infinite Privilege Credit Card

Accounts only:

1-888-769-2581

For RBC Avion Visa Infinite Privilege for Private

Banking Credit Card Accounts only:

1-888-769-2585

For Business Credit Card Accounts: 1-800-769-2512

For Commercial Avion Visa Credit Card Accounts

only:

1-888-769-2534

For Avion Select Members, please reach out to us

using the Contact an Advisor feature in your Avion

Rewards profile.

Avion Rewards Redemption, Return & Exchange Terms & Conditions for Best Buy Page 6 of 6 (01/2023)

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